ASBIS service

RMA department ASBIS Middle East

ASBIS RMA Department address:

Jebel-Ali FZE, SOUTH S10715 PO box#17706
Dubai, UAE
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RMA department e-mail & schedule:

E-mail: Mon-Fri: 09:00 to 18:00

All RMA goods collection within UAE country will be arranged by ASBIS at free of cost to customer.

Our benefits

Result-oriented approach

Result-oriented approach

Official warranty from the manufacturer

Official warranty from the manufacturer

Only manufacturer's spare parts

Only manufacturer's spare parts

ASBIS RMA processing rules and instructions:

Delivery address for export customers:

MR. Raxond Abenoja
RMA department ASBIS Middle East
Jebel-Ali FZE, SOUTH S10715 PO box#17706 
Dubai, UAE
Tel: +9714-8863850

Frequently Asked Questions

How can I apply for RMA support? arrow
What brands are under ASBIS RMA support? arrow
Seagate, Supermicro, Toshiba

Warranty policy (RMA) - local UAE customers

RMA case take place with the only reason of return: when device is faulty and not working properly as it should.

Customer can NOT consider RMA case return for below reason:

  • Change their mind, or find no use for the good

  •  Find the same good for a cheaper price elsewhere

  •  Have been notified of defects or faults at time of purchase (marked as used, or faulty)

  • Damaged the goods by using them in wrong ways

  1. Once customer get defective unit, should validate the condition and confirm fault defect.

  2. Customer should use ASBIS RMAonline portal to claim RMA request followed by ASBIS RMA online guide procedure.

  3. ASBIS team will respond RMA # approval, based on valid warranty period and terms.

  4. Once RMA approval is done, Customer should print approval doc from the system (packing list), pack the goods and send collection request to email: with clear mentioned BRAND NAME pickup address location, contact person name and phone.

  5. Then ASBIS / FirstFlight (courier) will arrange a free courier pickup of RMA from customer location

  6. ASBIS team has a right to reject RMA claim and return unit back to customer, in case if there is no fault found or non-warranty case (physical damage, etc.)

  7. ASBIS team will provide replacement unit or credit note for valid RMA case.